Privacy Policy

Last Updated: August 27, 2025

1. Introduction

Bengal Aid ("we," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Shipping and billing addresses
  • Order history and preferences
  • Payment information (securely processed)
  • Account credentials and profile information

Automatic Information

  • IP address and browser information
  • Cookies and usage data
  • Site navigation patterns
  • Device information and operating system

3. How We Use Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Improving our products and services
  • Sending important updates and promotional offers
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Analyzing website usage and performance

4. Information Security

We implement appropriate security measures to protect your personal information using industry-standard encryption, secure servers, and regular security audits. Our staff are bound by confidentiality agreements and access information only on a need-to-know basis. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Bangladesh's Digital Security Act and applicable privacy laws, you have the following rights:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Object to certain data processing activities
  • Data portability (where technically feasible)

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.

7. Third-Party Services

We may use third-party services for payment processing, analytics, and customer support. These partners are contractually obligated to protect your information and use it only for specified purposes. We do not sell your personal information to third parties.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Bengal Aid

Email: info.bdaid@gmail.com

Phone: +880 1796 886471

Address: Dhaka, Bangladesh