Terms of Service

Last Updated: August 27, 2025

1. Agreement to Terms

By accessing and using Bengal Aid website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. This agreement is governed by the laws of Bangladesh and any disputes will be resolved in Bangladeshi courts.

2. Description of Services

Bengal Aid is an e-commerce platform that provides the following services:

  • Online product sales and delivery
  • Customer service and support
  • Order tracking and management
  • Payment processing
  • Product information and reviews
  • User account management

3. User Responsibilities

Account Security

  • Provide accurate and up-to-date information
  • Maintain password confidentiality
  • Accept responsibility for unauthorized access
  • Notify us immediately of any security breaches

Prohibited Activities

  • Providing false or misleading information
  • Uploading illegal or harmful content
  • Attempting to hack or introduce malware
  • Violating intellectual property rights
  • Engaging in fraudulent activities
  • Spamming or sending unsolicited communications

4. Orders and Payment

All orders are subject to our confirmation and acceptance. We reserve the right to cancel or modify any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

Payment Methods

  • Cash on Delivery (COD)
  • Mobile Banking (bKash, Nagad, Rocket)
  • Bank Transfer
  • Credit/Debit Cards
  • Digital Wallets

Pricing and Taxes

All prices are displayed in Bangladeshi Taka (BDT) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

5. Returns and Refunds

We offer a 7-day return policy for eligible products. Items must be unused, in original condition, and in original packaging.

Return Conditions

  • Product defects or damage upon delivery
  • Wrong product delivered
  • Product doesn't match description
  • Size or color discrepancies (for applicable items)

Non-Returnable Items

  • Perishable goods and food items
  • Personal care and hygiene products
  • Customized or personalized items
  • Items damaged by misuse

6. Limitation of Liability

Bengal Aid shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the purchase price of the product. This limitation applies to the maximum extent permitted by law.

7. Intellectual Property

All content, designs, logos, and trademarks on this website are the property of Bengal Aid. Use, copying, or distribution of this property without our written permission is prohibited and may result in legal action.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms. You may also close your account at any time. Upon termination, your right to use our services will cease immediately.

10. Changes to Terms

We may update these terms from time to time. We will notify users of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Bengal Aid

Email: info.bdaid@gmail.com

Phone: +880 1796 886471

Address: Dhaka, Bangladesh